Frequently Asked Questions

How do I make an appointment with a behavioral health provider?

Call Baltimore’s 24/7 Crisis, Information and Referral line at 410-433-5175 to speak with a trained counselor who can help you identify a provider to address your health needs.

How do I get behavioral health services for a child?

Call Baltimore’s 24/7 Crisis, Information and Referral line at 410-433-5175 to speak with a trained counselor who can help you identify a provider to help address your child’s behavioral health needs.

If your child needs additional behavioral health support in school, look up your school in this under School Based Behavioral Health Directory..

What supports are available to help family members and friends who know someone with a mental illness?

The National Alliance on Mental Illness has various resources to support family, friends or caregivers of people with mental illness.

How do I notice the signs that someone may be developing a mental illness or substance use disorder?

Recognizing the signs of mental illness and/or substance use disorders can be difficult, which is why it’s so important for everyone to understand the warning signs and risk factors. Even when friends and family of someone who may be developing a mental illness recognize that something is amiss, they may not know how to intervene or direct the person to proper treatment. Mental Health First Aid teaches how to identify, understand and respond to signs of mental illnesses and substance use disorders.

How can I get naloxone?

Naloxone, or Narcan, is a medication that reverses the symptoms of opioid overdose. It is available without a prescription at any pharmacy in Maryland. The Baltimore City Health Department maintains a public naloxone training calendar to help people find naloxone trainings throughout the city.

Photo: YouTube/Narcan

How do I file complaint about a behavioral health provider?

Anyone can file a complaint with BHSB about a behavioral health provider to report a problem or concern such as, facility conditions, quality of care, unsafe conditions, or licensing concerns. Visit the File a Complaint page to file a complaint.