FAQs for Providers

How can I get grant funding for my program?

Throughout the year, BHSB offers competitive funding grant opportunities for a variety of services—typically services that are not reimbursable through Maryland Medicaid. Visit our Funding Opportunities page for more information.

What trainings do you have for providers?

BHSB offers a variety of trainings for behavioral health providers. If you are interested in learning more about training opportunities visit our Trainings page.

How can I get help with BHSB’s Contracts Management System (CMS)?

BHSB requires providers that receive grant funding from us to utilize the Contracts Management System (CMS). For help with CMS, contact Xavier Fuller at Xavier.Fuller@bhsbaltimore.org.

What do I do if there is a serious incident at my facility?

BHSB investigates and responds to critical incidents that occur at public behavioral health programs in Baltimore City. A critical incident is any actual or alleged event or situation that involves, or creates a significant risk of, serious harm to physical or mental health, safety or well-being. Reportable critical incidents include, but are not limited to, abuse, neglect, death, serious injury, assault, medical errors, medical emergency, missing person and suicide attempt.

Providers are expected to report critical incidents to BHSB promptly. To report a critical incident, complete the BHSB critical incident form and send it to critical.incident@bhsbaltimore.org.

If you are unsure if what happened qualifies as a critical incident, please contact BHSB’s Provider Relations team and we will help you.

How do I file a complaint?

Anyone can file a complaint with BHSB about a behavioral health provider to report a problem or concern such as, facility conditions, quality of care, unsafe conditions, or licensing questions. BHSB will work with the person(s) who filed the complaint and the provider to address concerns and resolve any issues. Visit our File a Complaint page to get the process started.

How do I contact BHSB staff?

You can call BHSB’s main line, 410-637-1900 and use the phone directory or contact information for all BHSB employees can be found on our Staff Directory page.