Report a Critical Incident

BHSB investigates and responds to critical incidents that occur at public behavioral health programs in Baltimore City. A critical incident is any actual or alleged event or situation that involves, or creates a significant risk of, serious harm to physical or mental health, safety or well-being.

Reportable critical incidents include, but are not limited to:

  • abuse
  • neglect
  • death
  • serious injury
  • assault
  • medical errors
  • medical emergency
  • a missing person
  • a suicide attempt

Providers are expected to report critical incidents to BHSB promptly. To report a critical incident, complete the BHSB critical incident form and send it to

For more information about the critical incident process, contact Diana Long, Manager of Incidents and Investigations at

Download a Critical Incident Form.