We believe all consumers should be treated with dignity and respect.
Consumers – including family members, advocates and interested others – who believe their rights or the rights of another have been violated, or who become involved in a dispute with a mental health or substance use treatment provider in Baltimore City, have the right to file a complaint or grievance against that provider. When appropriate, we encourage complainants to first talk with the provider.
To file a complaint, fill out the BHSB Complaint Form and send it to firstname.lastname@example.org. For more information about the complaint process contact Diana Long, Incident Management & Investigations Manager at Diana.Long@bhsbaltimore.org.
We will work with providers to resolve all complaints.