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File a Provider Complaint

We believe all consumers should be treated with dignity and respect.

Consumers – including family members, advocates and interested others – who believe their rights or the rights of another have been violated, or who become involved in a dispute with a mental health or substance use treatment provider in Baltimore City, have the right to file a complaint or grievance against that provider. When appropriate, we encourage complainants to first talk with the provider.

To file a complaint,  fill out the BHSB Complaint Form and send it to For more information about the complaint process contact Diana Long, Incident Management & Investigations Manager at   

We will work with providers to resolve all complaints.