We believe all consumers should be treated with dignity and respect.
Consumers – including family members, advocates and interested others – who believe their rights or the rights of another have been violated, or who become involved in a dispute with a mental health provider in Baltimore City, have the right to file a complaint or grievance against that provider. When appropriate, we encourage complainants to first talk with the provider.
We will work with providers to resolve all complaints.
To file a complaint, please call us at 410-637-1900. We will launch an investigation within five business days of your call.