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Crisis Services

Crisis, Information and Referral Line:

C, I R baby

  • The Baltimore City Crisis, Information and Referral line is a 24/7 crisis line for individuals and families seeking help for a mental health or substance use crisis. Call 410-433-5175 to get help now!


  • Call if you are in need of mental health or substance use treatment
  • Call if you are in need of immediate crisis services
  • Someone you can trust will help you over the phone or in person


  • Assistance accessing medical care or treatment
  • Information on overdose prevention and naloxone distribution


  • Get into substance use disorder or mental health treatmemt
  • If you are calling about someone else, they must be with you when you call
  • Follow up to check if you have connected with services and if it’s working for you
  • When individuals call for help a trained behavioral health professional will gather information about their needs and conduct a brief screening to determine the appropriate level of care.  Their task is to provide information, screen and assess callers in order to more closely facilitate referrals and appointment with the appropriate mental health or substance use disorder services.  They will follow-up with programs within 24 hours of the appointment to determine if the appointment was kept.
  • Mental health and substance use disorder providers who are interested in participating should contact HCAM directly at 410-649-0400.

Suicide Prevention

Need Help? Know Someone Who Does?

Contact the National Suicide Prevention Lifeline at 1-800-273-TALK (1-800-273-8255) or use the online Lifeline Crisis Chat

Contact the National Suicide Prevention Lifeline at 1-800-273-TALK (1-800-273-8255) or use the online Lifeline Crisis Chat. For more information, visit National Suicide Prevention Lifeline.

Suicide is a serious public health problem that can have lasting harmful effects on individuals, families, and communities. While its causes are complex and determined by multiple factors, the goal of suicide prevention is simple: Reduce factors that increase risk (i.e. risk factors) and increase factors that promote resilience (i.e. protective factors). Ideally, prevention addresses all levels of influence: individual, relationship, community, and societal. Effective prevention strategies are needed to promote awareness of suicide and encourage a commitment to social change.

Download the understanding suicide sheet.

Download the suicide fact sheet.

Other Crisis Resources